Shipping & Returns
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What is the return policy?
All products can be returned within 14 days of delivery: in their original condition and packaging.
Items not worn and including all accessories, including dust bag and any accessories.
The clothing or accessories must not have been worn, scratched, cut, torn, punctured, discolored, washed or subjected to any other type of action or thing that could totally or partially compromise the integrity of the clothing or accessory.
Labels, stickers and any seals must not be removed, compromised, damaged or slightly damaged.
Please note that we only accept returns that include the prepaid label provided.
Can I exchange a product?
We do not offer any exchange service at this time. If you wish to exchange the product purchased, you can return the item for a refund and place a new order.
How can I return my order?
All products can be returned within 14 days of delivery: in their original condition and packaging.
Items not worn and including all accessories, including dust bag and any accessories.
Labels, stickers and any seals must not be removed, compromised, damaged or slightly damaged.
Please note that we only accept returns sent via DHL.TBD...
Is there a charge for returning an order?
All returns are at the customer's expense.
When will I receive a refund for my order?
The refund of the order will be processed within 14 working days of receiving the returned item. However, we reserve the right to refuse the refund in case the item was not sent in its original condition (worn, damaged, etc.).
SEE RETURN POLICY.
The refund will be made directly to the payment method used for the original purchase.
Can I return my order to a CHARMENOIR boutique?
The item can only be returned by post.
How can I make sure you have received my return?
You will receive a confirmation email once your refund has been processed. The refunded amount will be credited to your account within 10 business days, depending on your bank's policy. We encourage you to keep your return tracking number so you can track it.